Contact support.
For help with Timecode on iPhone or iPad, or Timecode Pro on Mac, email support@timecodeapp.com.
If you are reporting a problem, include your device, operating system and app version, the steps to reproduce it, and what you expected to happen. For a calculation issue, include the input values, formats and frame rates.
Start with the format.
Open Settings and choose the primary input format, then configure the three comparison displays. Select video timecode, frames or a film gauge and unit; choose the appropriate frame rate and counting mode.
Confirm your source rate and whether you need drop-frame or non-drop-frame counting before entering a value. A resolution such as HD or UHD does not determine the frame rate.
Read the HD & UHD frame-rate guideCommon questions.
How do I divide a timecode by a number?
Enter the timecode value, choose divide, enter the numerical divisor and then equals. Numerical multipliers and divisors are different from a second timecode operand.
How do I divide one timecode by another?
Tap the divide key twice to enter divide-by-timecode mode, enter the second timecode value and then equals. This compares the two values as a ratio.
Where are my previous calculations?
Open History to review your calculations. You can share or copy a calculation or a history log. On Mac, the app also offers history export, including CSV.
Will changing the display frame rate retime my video?
No. The app calculates values and format comparisons. It does not modify picture, audio or video files. Decide which quantity your workflow must preserve and check the corresponding calculation.
Does my purchase include every platform?
The iPhone/iPad app and Mac app are purchased separately. The iPhone/iPad listing is called Timecode; the Mac listing is called Timecode Pro.
Can I recover history from another device?
Calculation history stays on the device; it does not sync to another iPhone, iPad or Mac. Keep exported calculation text or CSV files when you need an external record.
Check the current release.
The App Store listing for each app shows its current release notes, compatibility and local price. For a store purchase or refund question, use Apple’s billing and subscriptions support.
One-time purchases. Mac and iPhone/iPad sold separately.iPhone/iPad app listed as Timecode on the App Store.